Refund & Return Policy

If you receive the wrong item or your product is damaged in transit:

• Contact us within 7 days of deliveryThe sooner you reach out, the faster we can fix it.
• Include clear photosSend photos of the item and packaging so we can document the issue.
• Replacement or full refundWe'll arrange a replacement or full refund , your choice.

Your money is 100% safe with Toylvia.

• Order hasn't arrived?Contact us at toylvia.store@gmail.com if your parcel is past its estimated delivery window.
• Confirmed lost parcelsYou'll receive a full refund or replacement at no additional cost.

Changed your mind? We offer free returns within 30 days of delivery.

• Items must be unusedProducts need to be unopened and in their original packaging.
• Get in touchEmail toylvia.store@gmail.com and we'll guide you through the return process.
• Full refund issuedOnce we receive and inspect your item, a full refund is sent to your original payment method.
• We cover the shipping💛 Return shipping is on us so you can shop with confidence.

Once your return is approved, here's what to expect:

• Processed in 3–7 business daysRefunds are issued promptly after your return is reviewed and approved.
• Email confirmationYou'll receive a notification the moment your refund is completed.
• Original payment methodRefunds are always sent back to the same card or account used at checkout.

Need to cancel an order?

• Cancel before shipmentOrders can only be canceled before they leave our warehouse.
• Already shipped?Please wait for delivery and then request a return or refund as outlined above.